Scott Forrest

Background

About Scott Forrest

A proven, recognized, and growth-minded business leader and certified project manager, with several decades of experience leading high morale teams, and producing excellent results in customer experience, sales and technical support. Uses strong communication and a bottom-up leadership style to engage stakeholders at all levels to achieve employee engagement, satisfaction, and ownership. Proven ability to make difficult decisions, creating and fostering scalable and agile business operations capable of great flexibility and adaptability during times of change. Areas of Expertise: • Call Centre Management • Change Leadership • Project Management • Employee Experience • Communications • Client Service • Strategic Planning • Managing Remote Teams • Process Mapping • Budget Management • Staff Development • Performance Management • Customer Journey • E-Commerce