Sean Gallagher

Background

About Sean Gallagher

Operations and Customer Service leader with a proven track record of shaping and executing scalable customer service strategies for startups and industry leaders, including Allivet and Gov+. Experienced in leading high-performing, cross-functional teams through rapid growth and transformation across onshore and international outsourced operations. Adept at optimizing team performance, enhancing operational efficiency, and improving customer experience through data analytics, AI integration, and process automation. Known for effective stakeholder engagement, strategic planning, and vendor management, with a strong focus on continuous improvement and operational scalability.High-Impact Results:@ Gov+ – Turned around customer service.Improved customer service, reducing complaints while doubling sales.Developed a leadership training program to effectively manage rapid scaling (250% growth in 5 months).@ Allivet – Pivotal player in growing Allivet from $40M to $160M.Transformed customer service, enabling the company to scale while achieving an 85% CSAT rating. Enabled company to exceed EBITDA goal by reducing costs associated with refunds & reshipments. Achieved a 33% reduction in labor costs over five years through better processes and technology. Grew revenue ~$1M by increasing prescription approvals. Generated savings while increasing quality scores 10% by moving call center operations near shore.@ Citizen – Developed & implemented strategies, dramatically improving sales.Increased sales over $500K annually, garnering results in just three weeks.@ Qology Direct – Transformed performance of overseas call center.Grew conversion rates, increasing sales revenue $2.4M annually. Core Competencies:• Growth Strategies • Performance Metrics • Technology Integration• Continuous Improvement • Data Analysis • Escalation Management• Workflow Optimization • Training & Development • Near Shore Operations• Customer Satisfaction • Team Building & Leadership • Change ManagementPlatform Experience:Nice inContact, Five9, Avaya, Salesforce, Zendesk, LivePerson, Intercom, Kustomer, Zoho, Jira, Domo, Kount, MixPanel, Optimizely, Google Analytics