Sergio Williams

Background

About Sergio Williams

Strategic and versatile people-centered professional with a rich cross-sector career spanning 9+ years in Human Resources and Talent Acquisition, 3 years in Facilities Management, and 5 years in Public Sector Management. I bring a holistic lens to people, operations, and process alignment across BPO, public, and private sectors. In HR and Recruitment, I’ve been instrumental in driving employee relations, shaping policy, and supporting organizational growth—creating spaces where both people and performance thrive. My time in the public sector strengthened my grasp of compliance, governance, and multi-stakeholder collaboration. My facilities journey spans two global organizations, where I gained hands-on experience in both support and leadership roles. At Teleperformance, I worked as a Facilities Specialist, developed practical skills in infrastructure, safety, and vendor coordination. Later, as the sole Facility Manager at TTEC South Africa during a high-growth phase, I led the full 360 operational readiness of the site—overseeing compliance, infrastructure, and global collaboration. These roles have shaped my adaptable, solutions-driven approach to facility management.