Shakeel Mulla

Background

About Shakeel Mulla

Seasoned operation management professional, with 24 years of experience in Sales and Service. Hands-on leader adept at providing teams with training, guidance, support and motivation to succeed while ensuring adherence to safety regulations and corporate policies, procedures and standards. Studious leadership and management skills offering 12 years of extensive experience in BPO Operations from executive to vital role in core management. Lead core team of 250+ customer service executives along with mentoring team of 30 in support functions. Effective co-ordinator between team and management for smooth functioning. Analytical problem solver and critical thinker with remarkable decision-making and multi-tasking abilities. Dealt with multiple services in bpo sector for Outbound / Inbound / Backend services. Successfully managed and delivered end results in projects of various sectors like NBFCs / Real estate / Hospitality / Telecom / Insurance / Home healthcare services / Automotive / Backend services. Well versed with Excel, Power point and adaptable for new technology related to improvement of the process. Upscaled my passion of leading, mentoring & counselling through various certification courses like Life Coach / Career counselling and started helping youths to look life and profession with a different approach. Highly appreciated by management,Client and colleagues for "Can do" attitude. Processes managed for below Clients - Bajaj Finance, Airtel / Vodafone, Mahindra Group - Mahindra and Mahindra Financial services, Mahindra First Choice Services Ltd, Mahindra Life Spaces, Nightingales Home health care services, Destimoney Insurance services. Mission with a Vision - Worked in single city (tier II) and with same organization for almost a decade with company's only vision to create opportunity for local talent leading to cut down the brain storm from the city thus creating value for reliability and trust. Nevertheless carry positive approach for accepting challenges & changes.