Shannon Crangle
Desktop Support Engineer at Teleperformance
Based in Belfast, United Kingdom
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Seniority
Staff
Department
Information Technology
Location
Belfast
Industry
Outsourcing and Offshoring Consulting
Company size
260K
Contact information
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s•••••••@teleperformance.com
Phone
5 credits+44 ••• •••• ••••
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Background
About Shannon Crangle
Desktop support engineer I, experience in 1st and 2nd line support roles, experience inc but not limited to. wrote support guide 30+ chapters for offshore support to facilitate educating and supporting IT services Taking front line calls for work at home users with both network(VPN) and virtual access on-site experience face to face resolutions, dealing with clients, Accm, CCM, team leads trainers. supporting colleagues with escalated queries on both domestic and international lines of business. experience in MS office, Active Directory, Citrix environment, telephony troubleshooting.
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