Sharon McClain

Background

About Sharon McClain

Consider expert in the ability to troubleshoot and understand how ADP’s products interrelate and utilized in extremely complex OTI issues. Demonstrates service orientation and professionalism while frequently meeting with members of the Sales teams, issue resolution or resource management, Implementation teams, and/or other ADP Business Units to collect information, research issues, and present resolution in a timely manner for smooth completion of order entry, billing and roll calls. Works with limited supervision, demonstrates effective teamwork, and takes an active role in guiding and educating less tenured associates. Recognize as a deep level technical SME in a single area of OTI Administration (order entry, billing and roll call) and/or demonstrated expertise in two or more areas of OTI administration and can manage multiple tasks while responding effectively to changing priorities. Demonstrated ability to perform data analysis to identify systematic issues. Demonstrates ability to develop, implement and track impact of systematic issue prevention plans. Assist manager/supervise in building and adherence to deeper internal process controls for prevention of errors and issues in the processes.