Shaunte Vasquez

Background

About Shaunte Vasquez

Senior Customer Success Manager and Project Manager, with 10+ years’ experience in customer management who brings a proven track record of success in building and maintaining strong customer relationships, leading to increased customer satisfaction and retention. Devoted to improving communication at all levels by providing clear expectations and articulating the company vision to establish and accomplish measurable goals in challenging and complex work environments. My ability to identify and address service issues, streamline processes, and exceed organizational goals has consistently set me apart in driving success. Specialties: Business Development, Account Management, Strategic Planning, Drive Results, Effective Communication, Active Listening, Project Management, Customer Success, Customer Centric, KPIs. Extreme Ownership, Customer Onboarding, Change Management, Team building, Leadership, Coaching and Mentoring, Training and Development, Technical Writing, Cross-Functional Collaboration, Quality Control, B2B, and Agile Methods