Sheneka Bryan

Background

About Sheneka Bryan

With over 10 years of experience in operations management, I have developed a passion for communication, leadership, and building effective teams. My mission is to deliver high-quality customer experience, client retention, and P&L results for my company and clients. As the Associate Director at Advantage Communications, I oversee five key accounts and manage their outsourced customer service on various platforms. I also coordinate and implement changes in staffing, training, incentive schemes, and reporting to enhance the performance and productivity of my teams. I have successfully completed a certificate in project management and acquired skills in social networking, media writing, and customer engagement. I am always eager to learn new tools and techniques to improve my work and support my organization.