Sheryl Perry
Csr at Fcr
Based in North Bend, United States
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Seniority
Staff
Department
Customer/Client Service
Location
North Bend
Industry
Outsourcing and Offshoring Consulting
Company size
1K
Contact information
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s•••••••@ttec.com
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Background
About Sheryl Perry
Detail oriented Voice Services IT Professional with extensive experience in Cisco VOIP and PBX systems administration. Experience in defining project specifications, establishing project goals and deliverables. Possess organization and communication skills with high level customer focus, analytical, troubleshooting and problem solving skills. Reputation for maintaining a high level of confidential responsibilities. Team player with a strong work ethic and collaborates well with all levels from executive management to staff. AREAS OF EXPERTISE • Cisco Call Manager, ver. 5.0 / 5.1 / 6.1 • Cisco Unity • Cisco IP Communicator • Cisco IPCC • Cisco Meeting Place • Trainer On End User Equipment • Writing Technical Procedures, User Manuals • Documentation & Record-Keeping • Creation & Analyzing Statistical Reports • SBI Top Secret & NATO Secret Security Clearances Specialties: TELCO - Administration, planning, connectivity, cabling, wiring, PBXs and VOIP. Operating Systems - Cisco Call Manager 5.0/6.0, Cisco Unity, Cisco Unified Personal Communicator, Cisco MeetingPlace. Application Software - MS Office Suite MS Outlook, MS Word, MS Excel, MS Visio, MS Access, MS PowerPoint, Siemens 9006, Siemens 9005, Siemens Phonemail, Rockwell ACD, ProComm Plus, RightFax and AS400 Order Entry
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