Sierra Madden

Background

About Sierra Madden

Data-driven and results-oriented professional with proven experience in collections, credit management, and higher education financial services. Skilled in managing complex student and client accounts, negotiating repayment solutions, and advising on financial aid processes. Recognized for consistently exceeding KPIs by leveraging CRM/ERP systems (Salesforce, Banner) and advanced Excel to track performance trends, resolve account issues, and improve recovery outcomes.I bring a unique ability to balance compliance, client support, and financial performance, from reducing delinquency and improving collections to guiding students through aid eligibility, R2T4 calculations, and repayment obligations.Known as a collaborative partner and mentor, I work across departments to streamline processes, strengthen team performance, and deliver measurable results. My background advancing from Credit Advisor I to demonstrates growth, adaptability, and a commitment to driving positive outcomes for both clients and organizations.I am open to opportunities in collections leadership, student finance, account management, or broader financial services roles, where I can continue to apply my expertise in account resolution, KPI-driven performance, and client-focused financial guidance.