Simonetta Hainebach
Head of Customer Experience & Operations at Supapass
Based in The Hague, Netherlands
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Seniority
Director
Department
Customer/Client Service
Location
The Hague
Industry
Technology; Information and Internet
Company size
10
Contact information
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s•••••••@supapass.com
Phone
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Background
About Simonetta Hainebach
I'm driven by a desire to make meaningful impact through better processes, smarter systems, and exceptional customer experiences. I thrive at the intersection of business and IT, where people, technology, and operations meet. With a background of over 11 years in the contingent workforce space, and the last 2 years at a Product-led Start Up, I’ve specialized for 8+ years in process improvement, working with diverse teams and stakeholders. I bring a proactive, analytical, and people-centered mindset to every challeng and enjoy when every day looks a little different. Why I do what I do: With a multicultural background and experience living in several European countries, I naturally empathize with diverse teams and customers. I believe that great customer experiences are built not just on systems, but on understanding.*Strengths & Skills* • Strong communicator—written and spoken • Analytical thinker with a creative mindset • Deep listener and solution-oriented collaborator • Cross-cultural awareness and empathy • Attention to detail & drive for continuous improvement • Fluent in Dutch and English. Conversational in French and Italian. Passive knowledge of Portuguese and German. • Can-do attitude with a direct, open communication style
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