Verified recordIT Services and IT Consulting

Sirsendu Bose

National Telephone Services Co Llc at Siemcom

Based in United Arab Emirates

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Other

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Other

Location

United Arab Emirates

Industry

IT Services and IT Consulting

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Contact information

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s•••••••@siemcom.com

Phone

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+971 ••• •••• ••••

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Background

About Sirsendu Bose

Experienced Technical Support Engineer (UC / VoIP / SIP) with over 10 years in VoIP, SIP, and Unified Communications (UC) solutions. Proven expertise supporting enterprise-grade telephony systems including Cisco CUCM, Avaya, Mitel, Yeastar, Grandstream, and Microsoft Teams Direct Routing. Skilled in troubleshooting SIP, RTP, SBCs (AnyNode, AudioCodes, CUBE), and VoIP call flows using Wireshark and trace/debug tools.Working knowledge of Genesys Cloud CX with a basic understanding of contact center call flows, IVR trees, and queue management. Adept at resolving escalated Tier 2/3 issues, implementing SBC solutions on Microsoft Azure, and maintaining high SLA-driven support quality in 24x7 environments.

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