Sonia Donvil

Background

About Sonia Donvil

I’m an Onboarding Specialist, supporting manufacturing companies in the integration and application of a SaaS solution. I build meaningful and lasting client relationships. I’m a strong project manager. TRAINING DEVELOPMENT & LEADERSHIP Extensive experience in designing and delivering training programs globally. Leadership of internal training teams and facilitation of learning Customization of training materials to align with client-specific needs and systems. PROJECT MANAGEMENT Proven track record of managing training delivery projects, ensuring alignment with customer expectations. Experience leading cross-functional teams, handling multiple simultaneous projects, and providing senior management reports. Scoped and managed complex client projects, including software implementation. CLIENT & ACCOUNT MANAGEMENT Expertise in managing client relationships, including Top 10 pharmaceutical companies, with responsibilities ranging from project scoping to ongoing account management. Supported client needs through operational and product management roles, especially with software solutions like OCE (Salesforce.com) and Nexxus MI. GLOBAL COMMUNICATION & COLLABORATION Skilled in collaborating with diverse global teams, and fostering positive relationships to meet client needs. Multilingual training delivery (English and French), with a strong focus on ensuring accuracy in translated training materials. BUSINESS PROCESS IMPROVEMENT Involvement in business process enhancements through training, project leadership, and operational support. Experience in adapting global products and systems to meet localized client requirements. MY VALUES I’m a people person Championing my client’s needs Making a difference Transparency