Stefan Dermul

Background

About Stefan Dermul

With over 25 years of work experience in the contact center industry, I am a passionate and driven leader who strives to deliver the best customer experiences in all European languages. As the Managing Director of Yource Bulgaria and Greece, I oversee the operations, strategy, and growth of an international contact center that provides a range of services to clients across various sectors. I am proud to have achieved the ISO 18295-1:2017 certification for our quality management system, which reflects our commitment to excellence and customer satisfaction. In my current role, I leverage my skills in customer service management, people management, and customer experience management to ensure that our teams deliver high-quality and consistent service to our customers. I also work closely with our clients to understand their needs, expectations, and feedback, and to design and implement customized solutions that meet their goals and challenges. I enjoy working with a diverse and talented team of professionals who share my vision and values, and who are always ready to learn, innovate, and adapt to the changing market demands.