Steve Hamilton
Executive Director, IT Operations at Ttec
Based in Saratoga Springs, United States
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Seniority
Director
Department
Information Technology
Location
Saratoga Springs
Industry
Outsourcing and Offshoring Consulting
Company size
41K
Contact information
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s•••••••@ttec.com
Phone
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Background
About Steve Hamilton
Highly experienced Information Technology Professional with proven leadership abilities, organizational skills and technical expertise. Strengths demonstrated in Operations Management, Project Management, Service Delivery, Technical Account Management, and ITIL Service Management. Proven success organizing and leading strong global technical teams and driving innovative solutions. Quick learner, self-starter, process oriented and customer focused. Drives performance, engagement and ensures accountability. Additional Experience and Skills • Operations Management • Project Management • Client & Customer Management • Budget Management • Communication & Collaboration • Risk Management • Business Continuity & Disaster Recovery Planning • IT Security, PCI DSS & Audit • Service Delivery & Technical Account Management • Process & Performance Improvement • Asset Management • Detail Oriented • Team Building • Problem & Change Management • Innovative • Contact Center knowledge & Support • Technical Knowledge & Experience
Decision-makers
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