Steve Matthews
Director Site Operations at Dialog Direct
Based in Detroit, United States
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Seniority
Director
Department
Operations
Location
Detroit
Industry
Outsourcing/Offshoring
Company size
1.2K
Contact information
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s•••••••@dialog-direct.com
Phone
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Background
About Steve Matthews
Call center operational strategies by conducting needs assessments, performance reviews, capacity planning, productivity reports, quality and customer service standards. Maintain and improve call center operations by developing and monitoring system performance, preparing and completing action plans, managing system and process improvement and quality assurance programs. Call center human resource by selecting, orienting, training, assigning, coaching, counseling and disciplining employees. Accomplishing organizational goals by accepting ownership by accomplishing new and different requests, exploring opportunities to add value to job accomplishments.
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