Steven Brown

Background

About Steven Brown

Senior Estates Manager (MIWFM)(BIFM)(IOSH)(L8) I have over 10 years experience within FM. Experience with managing teams covering both hard and soft services. Managing multiple and varied buildings.(NHS & Other) delivering a full PPM, Reactive & Remedial service while ensuring full statutory compliance requirements are met. Experience managing a variety of contractors. Managing and maintaining expectations against SLAs, KPIs and other service level agreements, PFI experience, other experience includes but not limited to, Service Delivery, Customer Service, Managing Customer Relationships, Incident Investigation, Budget Management, People Management, Change Management, Organization Skills, Building Services, Resource Management and working with Fire/Water Risk Assessments etc. Dealing with various Data sources, Finance and Financial Controls - Working with a large monthly & yearly budget. Involved with all things Health & Safety and working closely with Vendor management to help utilise the best contractors possible. My role as a Senior Estates Manager has given me the following experience, Operations Management Contract Management Procurement Process Improvement Customer Satisfaction Engineering Inventory Management Construction Continuous Improvement Program Management Property Management Recruiting Facilities Operations Maintenance Management Human Resources (HR) Purchasing Leadership Communication Teamwork • I’m a very influential person ready to give my all. • I show lots of initiative, • I’m great in getting a team to help and support each other to enable them to be the best they can be. • I’m friendly, loyal and very easily approachable. • I easily develop and maintain working relationships internally & externally. • I have the ability to work quickly even under pressure. • I organise and contribute very well within the workplace. • I’m very adaptable and reliable with a dedicated approach for providing great customer experience. • I take things personal to provide the best services possible to the clients and stakeholders. • I always look to make things as simple as possible so things can get done in the best possible way to maximize efficiency. • I strive to provide a brilliant service from the colleagues I manage. IWFM Level 6 Certificate in Facilities Management. BIFM Level 2 & 3 in FM,(BIFM & IWFM accredited) IOSH Accredited, L8 Accredited (including responsible person)