Steven Saliani

Background

About Steven Saliani

Results-oriented and highly organized senior level operations and service delivery professional who has demonstrated successes of leading high performance teams to meet strategic goals and objectives. Master of using KPI's and mentoring to improve processes and operations. Strong ability to control expenses, boost productivity, and doing more with fewer resources than others. Compliant leadership style secures promotable and qualified associates. Proven track record of leading other functions including sales, marketing and business development for both entrepreneurial and Fortune 500 companies. Proactive team player with exceptional persuasive abilities. Multiple industry experience in the telecommunications, manufacturing, insurance, technology and service industries. Executive strengths include: • Managing individual and team performance to meet strategic goals • Reengineering operational processes to improve profitability and customer satisfaction • Decreasing expenses with well thought-out business and operational analysis • Building complex B2B and B2C operational processes solutions to grow revenue • Developing strategies to increase service results • Boosting relationships to build long-term revenue gains • Strong global operational experience with multi-function background Education: BS in Marketing from York College of Pennsylvania. Scaled Operations / Administration / Account Management / KPI’s / P&L / Team Building / Mentoring / Projects Training / Problem Solver / Networks / Business Development / Cost Control / Global Call Center / Technology / Off-shoring Analysis / CRM / Relationships / Strategic Planning / Pricing / ITIL / Production Increases / Communications