Storm Vance

Background

About Storm Vance

I’m a Senior Customer Success and Enablement leader with a passion for designing digital customer journeys, driving adoption, and helping organizations grow revenue through exceptional client experiences. Over the past 15+ years, I’ve worked across SaaS, enterprise platforms, and K–12 education, leading onboarding transformations, scalable training programs, and strategic enablement initiatives that align customer success with business growth. Currently, I serve as Client Experience Officer at Art of Mentoring, where I lead cross-functional initiatives across North American enterprise clients. From redesigning onboarding workflows that cut handover time by 65% to driving 20% revenue growth from existing accounts, I thrive on turning strategy into measurable results. Previously, I managed client success and training programs at Edlio and led academic operations as an Academic Director at Austin ISD, building programs and workshops that enhanced adoption, engagement, and operational efficiency. These experiences gave me a strong foundation in stakeholder management, team leadership, and designing programs that scale globally. Highlights of my career so far: Achieved 95% client retention and a 9.5 out of 10 satisfaction score through optimized onboarding and mentoring programs Delivered 20% revenue growth from existing accounts via targeted enablement and client guidance Led enterprise-wide rollout of new platforms and knowledge bases, increasing adoption and proficiency Developed and delivered interactive workshops and training programs for global teams, boosting engagement and operational efficiency I’m motivated by creating experiences that make technology and processes feel intuitive, empowering both teams and clients to achieve their full potential. Outside of work, I enjoy exploring new ways to leverage digital tools and data to improve customer journeys and operational outcomes