Sumit Sanhotra

Background

About Sumit Sanhotra

With over a decade of experience in customer success and people management, I am committed to fostering team efficiency and delivering exceptional client outcomes at Cvent. My expertise lies in optimizing processes, building and implementing churn prevention strategies across success teams, enhancing productivity, and building strong client relationships. I thrive on empowering teams to achieve their potential while aligning with the organization’s goals of innovation and service excellence. My mission is to bring collaborative, data-driven solutions to ensure both team and client success. At Cvent, I oversee a team of seven, focusing on personnel development, performance management, and operational efficiency. By implementing process improvements and coaching on KPIs, our team aligns seamlessly with business goals. Collaborative leadership and effective communication have been central to driving results, delivering impactful client experiences, and enhancing service offerings.