Susan Letting

Background

About Susan Letting

Passionate and skilled professional with over 9 years hands-on experience in determining operational objectives by effectively studying business functions. Focused on improving systems through studying current practices and designing appropriate initiatives and modifications. I have excellent skills in identifying business systems problems and recommending technical solutions to address them effectively. I also have demonstrated expertise in project management through monitoring project progress by performing activity tracking duties, and unmatched ability to maintain system protocols by writing and updating system procedures. Highly experienced in preparing technical reports by collecting, analyzing and summarizing information to identify organizational trends and patterns to support management decision making. Professional competencies include software development processes, system requirements analysis, system integration, product development, system designing, process improvements, report generation and IT Service Management.