Susan Thomas

Background

About Susan Thomas

As a customer service specialist at Industrial Scientific, a leading provider of gas detection solutions, I have over 16 years of experience in delivering quality telephone and email support to customers and business partners. I have strong skills in Microsoft Office, Oracle E Business Suite, and technical troubleshooting. In my current role, I perform quality assurance tasks, such as reviewing customer support cases, gathering and reporting data, and mentoring and training team members. Previously, I was a team lead, where I coached new and established team members, assisted team manager with compiling team data, and worked with internal teams to ensure timely and professional resolution of customer requests. I am passionate about providing excellent customer service and contributing to the success of Industrial Scientific.