Sweety John
Senior Director of Quality at Teleperformance
Based in Mumbai, India
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Seniority
Director
Department
General Business & Management
Location
Mumbai
Industry
Outsourcing and Offshoring Consulting
Company size
260K
Contact information
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s•••••••@teleperformance.com
Phone
5 credits+91 ••• •••• ••••
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Background
About Sweety John
Operations, Quality, Complaints, Risk, Control and Service Management leader with 15 + years in structuring high performing call center management and staff, streamlining processes and implementing initiatives to reduce expenditures, customer efforts, customer retention, boost productivity, increase net promoter scores, Csat, and increase profits. Gained progressive assignments / projects during a stable career in all lines of business like voice, email, chat and back office. Overall managing transactional quality, Complaints, Controls, Risks, Losses, Customer escalations, Client Escalations, Nps, Csat, Process improvement projects, Client/Internal stakeholder communication for 16 dynamic (US, UK, Europe, UAE) processes with a span of 2400 employees
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