Syam Mohan

Background

About Syam Mohan

Results-driven DDI (DNS, DHCP, and IP Address Management) professional with a proven history of leadership and technical excellence. Currently, I hold a key position in overseeing escalated cases within Infoblox Technical Support, collaborating seamlessly with cross-functional teams. Additionally, I actively contribute to the professional development of the team by mentoring new hires. My dedication is centered on advancing my learning journey and playing a vital role in crafting sustainable solutions. • Customer Support professional with excellent troubleshooting skills and a customer-centric approach. • Adaptable and quick to learn, with a strong emphasis on Collaboration and Teamwork. • Expertise in navigating and resolving high-impact outage incidents. • Solid knowledge of DNS, DHCP, and other DDI-related protocols and technology. • Competent in TCP/IP networking protocols, operating systems, and cloud concepts. • Understanding of Security concepts and Basic Scripting with Python/Awk.