Takuma Inoue

Background

About Takuma Inoue

Associate Consultant at Infosys Japan Basic Project Management Skills and Knowledge: Proficient in creating key deliverables such as Minutes of Meeting (MoM). Work Breakdown Structure (WBS), and operation process documents. Skilled in coordinating with cross-functional teams to achieve project objectives. Experienced in resource allocation, task delegation, and time management to drive project success. Capable of creating business process flowcharts through interview. Operation Management: Billing tasks, incident management, monthly report creation. Experienced in overseeing and managing billing tasks, ensuring accuracy and timely invoicing. Skilled in creating comprehensive monthly reports, summarizing key metrics and performance indicators. Creating documents both in Japanese and English, participating in offshore meeting and help non–native speakers. ServiceNow Incident Management: Managed incidents using ServiceNow. Received and prioritized incidents. Managed the resolution process and follow-up. Data Analysis: Proficient in extracting, transforming, and analyzing large datasets using tools such as Excel, Query, and VBA. Skilled in data visualization and reporting using BI tools (e.g, Power BI).