Teresa Townsend

Background

About Teresa Townsend

My Qualifications Quality Associate and Quality Feed Back Training Nice Monitoring Software Training Associate Trainer Training Customer Service Training DSL, Cable, Dial up Training Data Entry Training Microsoft Operating System Training – XP and Vista Microsoft Office Suite 2003, XP and 2007 Training Microsoft Office Suite 2001, X, 2004 and 2008 for Mac Training Mac OS 9, Jaguar, Panther, Tiger and Leopard Training Hardware Training Impact Training Activation, Billing, sales and Retention training. Certified Team manager Training Sales and Upsell Training Completed Course Training o Organizational Skills - Managing Information o Organizational Skills – Time Management o Coaching Applying the Coaching Process o Communicating with difficult people, working with difficult employee’s o Advanced Interpersonal Communication o Communication with Co-Workers o Microsoft Excel 2003- Fundamentals o Microsoft Excel 2003 – Proficient User o Microsoft Excel 2003 – Expert Part 1 & Part 2 o Microsoft Word 2003 – Fundamentals o Microsoft Word 2003 – Proficient User o Microsoft Word 2003 – Expert Part 1 & Part 2 o Microsoft PowerPoint 2003 – Fundamentals o Microsoft PowerPoint 2003 – Proficient User o Six Sigma – Part 1 & Part 2 Specialties: Over 20 years in the call center business, both inbound and outbound. Ranging from Technical Support, Customer Service and Sales. With vast experience in, Training, Quality, Managing, Process Creation, Operations Management, Data Analysis and Lead Management