Terrell Hayes

Background

About Terrell Hayes

Managed technical development teams responsible for Benefit Administration Software as a Service (SaaS) by providing product development initiatives. Facilitated life-cycle development and collaboration with affiliated internal groups (Business Owners, Product management, Quality Assurance, etc.) regarding the development, testing and release of new products, features, and enhancements to existing software. Created technical requirements documentation and prioritized the backlogs within Azure DevOps software and familiar with the program management increments within Jira Align software. Knowledgeable in the Agile Scrum Methodology and trained in the Safe Agile Framework.Leads all client Software as a Service (SaaS) special projects, including benefits administration platform configuration, designates implementation timelines, and achieves project goals. Completed 18 implementations and oversaw over 55 re-enrollment projects for groups, including Enterprise Clientele, with benefit eligible employee totals between and Responsible for developing and communicating best practices through site builds and overall functionality analyses, training HR teams on overall site processes, and ongoing site coordination and support. Work directly with HRIS platforms, including Kronos, Workday, UltiPro, ADP, among others for ongoing payroll updates. Shadowed and assisted my PDA colleagues with implementations serving as an asset until project completion. Experienced resource for all my PDA colleagues with regard to Hodges-Mace products, practices, and delivering quality service to the client.