Thomas Maher

Background

About Thomas Maher

Over 20 years experience in client related service, research and analysis. Proven ability to recognize and address client issues. Reputation for integrity, accountability and commitment to continual learning and process improvement. Key strengths and areas of expertise include: • Ability to grasp operating structures and practices from the perspective of creating organizational efficiency. • Effectively analyzes processes and procedures to produce streamlined, repeatable operations. • Multi-tasks effectively on simultaneous work projects for multiple clients in multiple roles. • Ability to transform client ideas into actionable information using distinct databases queries. • Adept at utilizing Access databases to quickly capture client requested data from ad-hoc reporting. • Exceptional ability to develop and maintain business relationships with senior level executives based on business values, ideals and integrity. Ability to transform client ideas into actionable information using distinct databases queries. • Trusted advisor and consultant to clients internal and external to the organization. ACCOMPLISHMENT HIGHLIGHTS • Lead multiple client service projects and reconfiguration of benefits over 10 open enrollments. • Received accolades from multiple clients on satisfaction of services. • Collaborated across multiple layers of the organization and externally to create innovative processes for file transfer and data storage. • Contributed to design and specification of client files, working in various functional capacities. • Effectively managed client responsibilities while assuming the role of senior analyst. • Successfully assumed the role of Client Account Executive when the company had clients who requested additional assistance.