Thomas Richards

Background

About Thomas Richards

I am a seasoned professional with 10+ years of customer service and community engagement experience in various sectors. Recognised for demonstrating a natural aptitude for establishing and maintaining trust-based relationships, as well as for collaborating with cross-functional teams and efficiently resolving complex issues. Professional focal points include community engagement, customer service, staff training and development, user support, issue resolution, process optimisation, knowledge management, public speaking, strategic planning, cross-functional team collaboration, technology solutions, and project management. Delivering superior administration on the latter areas of expertise requires utilisation of effective communication skills, critical thinking skills, as well as professional acumen, continuous improvement, relationship management and resource management to support efficiency and maximum returns. Currently, I am the Community Engagement Manager with Unity Technologies. Under my leadership, I manage community engagement across diverse social channels, including the Unity Discord server with over users. I also spearhead key projects, including the 2019 Unity Awards and the Unite Expo. In addition, I liaise with senior leadership, users, and cross-functional teams to ensure the company’s community support structure is driving the business forward with minimal expenditures. Colleagues describe me as a progressive, driven, down-to-earth, customer service and leadership expert who can be relied on to offer superior solutions that deliver impactful results on time and under budget. I am interested in contacting former colleagues and managers, as well as other professionals in my field. Feel free to contact me through this profile if you wish to connect.