Thomas Thiel

Background

About Thomas Thiel

I am a Senior Specialist, Technical Account Management at PayPal, where I’ve been driving partner success and technical excellence since 2012. With over a decade of experience, I specialise in building long-term, trust-based relationships with global partners, ensuring seamless integration, optimal performance, and measurable business growth. I combine deep technical expertise with a customer-first mindset — bridging the gap between engineering, product, and business teams. Whether resolving complex technical challenges, optimising integrations, or advising on best practices, my focus is always on delivering solutions that create value for both the partner and PayPal. Key strengths include: Technical troubleshooting & optimisation for large-scale payment systems Partner advocacy — acting as the strategic link between clients and PayPal’s internal teams Collaboration with cross-functional teams to deliver innovative features and resolve issues Data-driven insights to identify opportunities for efficiency, growth, and revenue impact Passionate about problem-solving and partnership building, I take pride in turning technical complexity into business opportunity.