Tom Corcoran

Background

About Tom Corcoran

I am responsible for the effective and efficient running of the sales team. The focus of our team is Retention and Account Management, Recruiting of New Members, selling key events/services and frequent communications and research from each team member that can generate ideas and leads. There are targets for Retention and New Membership. Key Management Competencies Required • Organising – managing & using resources effectively & efficiently, multiple activities to accomplish goals – planning & time management • Delegation – allocate workload among team and monitor outcomes to improve productivity. • Problem solving & decision making – use logic, analysis & experience. • Process Management – understands the internal processes; ensures they are carried out by the team and measures them- sees opportunities, trends and synergies • Team Player –capable of being an effective team player across the organisation – means clear communication and understanding of how the wider organisation works • Motivating & Developing People – creates a climate in which people want to perform at their best; motivate people, listen and share ownership. See potential with team members and looks at ways to develop individuals. • Drive for Results – goal driven and ideally a desire to exceed the goals – profit and performance focused • Customer Focus – dedicated to exceeding customer expectations, managing customer expectations – mantra “undersell, over deliver” • Strategic Thinking - future oriented, sees opportunities and thinks big picture but mindful of the operational issues and resources at ISMEs disposal. Anticipates future trends and activity in the marketplace, is flexible and modifies strategy in light of change. • Data Management – ensuring that the information inputted by the team in the CRM is accurate and up to date as it’s a key source of data about ISME and the SME sector. Responsibilities • Agreeing & achieving targets & KPIs • Team management & motivation • Ensuring each team members are meeting KPIs and managing their time effectively • Responsible for the compliance around ISME branding & messaging – need to ensure that the team is always working within ISME brand guidelines across all communications – correct logo, font, information, etc. • Ensure that all information communicated by sales team is correct i.e. service ISME provides, partner offers, etc. • Identify and develop a