Tom Valenta

Background

About Tom Valenta

An enthusiastic and committed technical professional in the field of software and hardware installation and support. Excellent communication and leadership skills with a focus on meeting or surpassing expected targets and objectives. Continues to expand knowledge of various operating systems, especially Microsoft Windows 11, IOT (Internet of Things), smart home devices (Amazon Alexa/Google Home), wireless networks (Wi-Fi), file recovery/forensics and cyber security. CORE COMPETENCIES: Desktop/laptop systems support and repair, IMAC (add, move, changes) activities, asset management, produce and update procedural documentation, team leadership, evaluate processes to align with client needs, develop contingency plans, identify/analyze problems and trends, recommend pro-active solutions, create and conduct end user training. Certifications: A+, Network+, PDI+, and vendor certified (i.e. Compaq, HP, Lexmark, IBM, Toshiba, Xerox, etc.). Platforms: Microsoft Windows operating systems from DOS to Windows 10, with some Linux and Macintosh experience. Tools: Norton Ghost, McAfee/Norton Virus Protection Utilities, Microsoft 365 (including Word, Excel, and Outlook), HP Web Jet Admin, and Remote Desktop Protocol.