Tracy Oconnell

Background

About Tracy Oconnell

Operations Management, Operations Service Performance, Six Sigma, Lean Management, QMS, Change Management, policy and procedure writing, prospectus design, network and relationship building. Adult Education, NZQA, MOE, moderation and assessment standards, HRM, course development applications, Training and Development, Key performance indicators, goal setting SMART and SWOT analysis, performance management. Best practice HRM, Job analysis, job descriptions, retention, remuneration, screening and selection. Presentation and facilitation of personal development programmes. Design and implementation of group training, transfer of training and evaluation. Customer relationship management, building trust, client confidence, interpersonal communications, sales, marketing and data management. Specialties: Operations Management, NZQA, MOE, Moderation and assessment standards, HRM, Course Development applications, QMS, Change Management, Policy and Procedure writing, Prospectus design, network and relationship building.