Tracy Oneill
Director Solutions, Sitel Technical Support at Sitel Group
Based in Tybee Island, United States
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Seniority
Director
Department
Other
Location
Tybee Island
Industry
Outsourcing and Offshoring Consulting
Company size
35K
Contact information
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t•••••••@foundever.com
Phone
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Background
About Tracy Oneill
Six Sigma Green Belt and ITIL-certified professional with more than twenty years experience in technical contact centers, specializing in program & project management, continuous process improvement, and solution design. Proven skills in services consulting, transition management, sales support, negotiations, pricing and cost modeling, implementation, and service delivery. Driven and visionary leader with exceptional talent for assembling, motivating, and leading a team to successful project delivery. Comprehensive understanding of business processes and concepts that drive information technology projects. Specialties: Solution Design for Technical Contact Centers Program and Project Management Strategic Planning & Project Leadership Service Level Management Continuous Process Improvements Process Reengineering Systems Implementation & Utilization Team Building & Performance Improvement Content Management Resource allocation & management Operations Management
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