Travis Demoss

Background

About Travis Demoss

With over a decade of experience in technical services and operational management, I specialize in IT advisory and transformation with a focus on multi-unit management and customer-centric solutions. As SMB Regional Support Manager at NCR Voyix until June 2024, I collaborated with cross-functional teams to enhance service delivery and drive operational excellence. My mission is to enable organizations to streamline processes, support diverse technology platforms, and deliver exceptional customer experiences. At NCR Voyix, I managed a team of 60 agents serving nearly SMB customers across the Midwest and Northeast regions. We worked to deliver efficient remote support for hardware, software, and digital systems. Leveraging critical thinking and leadership skills, I contributed to strengthening the support desk’s performance, ensuring seamless operations for businesses in hospitality, retail, fuel, and QSR industries. Prior to my time with NCR Voyix, I spent 18 years in the Hospitality industry, operating a locally owned family restaurant. My hands on experience in the hospitality industry has been vital to my success in operational management as I can quickly empathize with the clients. My background is in Hospitality, operational management, project management, service desk.