Tyler Richards

Background

About Tyler Richards

Vice President of Operations/ Strategy and Analytics with over 15 years in the call centre, collections and customer service industry. Has expert knowledge of operations, economics, project management, and business process outsourcing within the Telecom, Banking, and Oil and Gas industries. A "people first" collaborative approach and committed to coaching, mentoring, empowering people, fostering individual and organizational learning, positive workplace cultures and igniting enthusiasm. Detail-oriented, results-driven, ambitious, and innovative with experience leading and directing complex project management and daily operations. Hold full P&L budgeting and accountability—proven track record of driving top and bottom-line results through growing and developing talent. Deliver consistent and exceptional value to improve customer satisfaction and loyalty to grow sales. Strategic and analytical thinker with experience in developing and executing business and strategic plans and budgets to reduce costs and increase operational efficiencies. Loyal, adaptable, optimistic, and enthusiastic. Passionate about growth, culture, and the development of people. Expert in Technology: Microsoft Office Suite, CRM databases, and IT. Core Competencies: Annual Revenues ($22+M) Yearly Operational Budgets ($12+M) P&L Accountability Staff Development Customer Experience Recuitment Executive Advisor Revenue/Profit Growth Daily Performance Metrics Financial/Business Acumen Visionary Leadership Strategic/Tactical Planning Procurement Risk Management/Mitigation Financial Expertise Call Centre Management Forecasting Process Improvement Business Administration Plan/Coordinate Schedules Project Management Logistics