Udayan Kurup

Background

About Udayan Kurup

As a Technical Support Specialist with over 5 years of experience in delivering exceptional technical assistance, I am dedicated to diagnosing and resolving hardware and software issues, providing seamless customer experiences, and supporting clients through various communication channels. I am proficient in remote desktop tools, network troubleshooting, and ticketing systems, with a strong focus on resolving complex technical problems and enhancing customer satisfaction. Throughout my career, I've worked with diverse teams across global organizations like Interactive Brokers, Yapsody, Convergys, and Sutherland Global Services, where I’ve honed my skills in managing customer inquiries, assisting with software installations, and troubleshooting network configurations. My ability to stay adaptable to evolving technologies has been pivotal in quickly identifying and solving technical challenges. Completed Network Technical Support at Conestoga College, I am committed to continuously upgrading my technical expertise and staying aligned with industry trends. Whether it's assisting end-users or collaborating with cross-functional teams, my goal is to provide efficient, tailored solutions that improve overall system performance and user experience.