Victoria Fox
Training Manager at Startek
Based in Dardanelle, United States
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Seniority
Manager
Department
Operations
Location
Dardanelle
Industry
Outsourcing and Offshoring Consulting
Company size
22K
Contact information
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v•••••••@startek.com
Phone
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Background
About Victoria Fox
program start-ups • training/incentive programs • performance improvement • strategic planning• project management • operations analysis/enhancement • quality assurance Goal-oriented management professional with 12+ years of experience and achievements for (1) overseeing and improving inbound call center operations;(2) supporting the successful start-up of new departments;(3) establishing Key Performance Indicators for new programs; and (4) developing programs that improve manager and employee performance, strengthen morale, and reduce turnover. Experience directing operations, developing new programs, serving on leadership teams, and managing special projects involving procedural, quality, customer service, and employee performance improvements. Specialties: Customer Care, Leadership development and training, Curriculum design and delivery.
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