Vinicius Miranda

Background

About Vinicius Miranda

viniciusmiranda97@outlook.com.br Detail-oriented bilingual (English and Portuguese) IT Support and Software Development professional with 4+ years of combined experience in technical support, system administration, and application development. Holding a Bachelor's in Computer Science and a strong foundation in modern programming languages, infrastructure, and cloud tools. Passionate about troubleshooting, building efficient solutions, and supporting end users in fast-paced environments. Hands-on experience in system administration, printer support, network troubleshooting, and remote assistance using TeamViewer, with a proven ability to deliver user-friendly solutions through Agile collaboration, continuous learning, and a customer-focused approach. Key achievements include: Reduced support tickets by 60% through proactive Wi-Fi network optimisation and hardware reliability improvements in a production environment. Developed a Kotlin-based mobile app to automate net salary calculations for Irish employees, integrating Firebase and mock APIs with full offline capability. Migrated 100% of workstations to Windows 10, improving security & cutting average support response times by 35%. Core Skills: IT Support & Systems: Windows 7/10/11, Software Installation, Hardware Troubleshooting, Microsoft Office Suite, Google Workspace, Teamviewer, ERP Systems, RIP Software, Adobe Illustrator/Photoshop/Coreldraw. Networking & Infrastructure: TP-Link routers, Cisco switch, TCP/IP, DNS, DHCP, HTTP/HTTPS Protocols, Windows Server, AWS EC2, Network Monitoring (Kibana), Security (Firewalls, Patch Management, GDPR). Programming & Development: Java, C#, Kotlin, JavaScript, SQL, Bash, React, Node.js, Express.js, Tailwind CSS, Bootstrap, RESTful APIs, Android (Jetpack Compose), MVC Pattern, UI Design, API Integration (Postman, Axios). Databases & Cloud: SQL Server, MySQL, Firebase Firestore, LocalStorage, Cloud Storage Integration. Always open to networking and exploring opportunities for collaboration and growth. Let’s connect to share insights and drive meaningful impact.