Vinnie Romero

Background

About Vinnie Romero

As the Senior Vice President of Service & Operations at ExtensisHR, I bring over two decades of experience in driving operational excellence and customer satisfaction. Since joining ExtensisHR in April 2003 as an Implementation Manager, I have been dedicated to fostering a culture of innovation and peer learning. My journey at ExtensisHR has been marked by a relentless commitment to empowering employees with the knowledge and resources they need to deliver exceptional support and guidance to our clients. At ExtensisHR, we believe in a people-first mindset, and I am proud to lead a team that embodies this philosophy. Our mission is to help customers support their employees through Fortune 500®-caliber health benefits, cutting-edge Work Anywhere® technology, and dedicated HR support. This people-to-people experience is the foundation of our exceptional customer service model. With a background in service and operations, I am passionate about creating seamless and efficient processes that enhance the overall customer experience. My role involves collaborating with various departments to ensure that our services are aligned with the needs of our clients and their employees. I am committed to continuous improvement and innovation, always striving to find new ways to add value to our offerings.