Vinoth Sankaranarayanan

Background

About Vinoth Sankaranarayanan

Extensive experience in managing cross-functional delivery in a multi-site environment with over 19years of career success in developing & executing operational strategies to accomplish revenue & cost control Expertise in designing & developing process modules & following up on new initiatives; excellent at formulating & implementing SOPs, process design to meet the quality standards Expertise in concepts of end-to-end project planning which includes scope mgmt, activity sequencing, cost estimation, risk analysis & quality mgmt. Excelled in designing processes that remedy core business issues and position the organization to reach next level of profitability Drove organizational objectives by achieving cost reduction in multiple business lines including Contact Centers Operations and Field Services through Digitization of processes for Fixed Line & Broadband Products Headed improvement projects, migrations, process standardization, work load balance planning and client communications; led NPS & CSAT improvement projects via analytics & domain knowledge Consistent top performer with skills in building high performing teams that excels in delivering business value with high morale & low attrition Experienced in giving proposals to clients and providing solution strategy support encompassing briefing on client feedback / insights Acted as a Delivery Anchor for new deals involving creation of solutions & delivery planning; delivered projects across multiple geographies Proficient in building strong & lasting relationships at all levels including internal & vendor executives, directors & key stakeholders