Waqas Butt

Background

About Waqas Butt

Experienced IT and Telecom professional with 18 years of delivering end-to-end solutions across diverse technical landscapes. • 15 years of expertise in Project Management, Business Systems Analysis, IT Solution Design, and Process Improvement, with a strong command of both Waterfall and Agile methodologies. • Extensive experience integrating complex IT systems across BSS apps, including CRM, Product Catalog, Ordering, and Billing systems, and OSS such as Provisioning and Network-facing solutions, Digital E-commerce buy flows, and Mobile Apps. • Expertise in Call Center and IVR systems (Avaya, Genesys, NICE), Back-office operations, Retail channels and HR technology solutions (e.g, Payroll, Onboarding, Recruitment, Case Management Systems). • Familiarity with DevOps tools and processes, including Docker, Jenkins, Terraform, and cloud platforms AWS, GCP and Azure. • Applied expertise in Cybersecurity to ensure compliance with PII, PCI, and PIPEDA standards, as well as Identity and Access Management (IAM) platforms (Janrain, CA IAM) and Single Sign-On (SSO) implementations, providing a frictionless user authentication experience. • Strong record of delivering complex IT solutions on time and within budget, aligned with business objectives. • Leadership experience with over 4 years of managing teams and direct staff responsibility, excelling in stakeholder engagement, risk management, and strategic planning. • Proficient in Process Documentation, Process Modeling, and managing RFI/RFP processes to support business needs. • Passionate about exploring emerging technologies such as Blockchain, Machine Learning, Neural Networks, Generative AI (GenAI), and LLMs (Google Gemini, Meta LLaMA, OpenAI GPT), with a focus on innovation and future trends.