Wayne Evans
Enterprise Solutions Manager at Intact Technology
Based in Wenatchee, United States
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Seniority
Manager
Department
Information Technology
Location
Wenatchee
Industry
IT Services and IT Consulting
Company size
204
Contact information
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w•••••••@intact-tech.com
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Background
About Wayne Evans
A veteran of the US Air Force before embarking on my technology career. I am a technology leader with over 15 years of experience that includes oversight for services delivery, project management, and process management within leading tech firms. Since 2009 I have served in leadership and management roles at Dell EMC, most recently with the Extreme Scale Infrastructure group leading development of tools including ServiceNow for field technicians. I pride myself on empowering my teams, keeping a results-focus while driving process improvements and leading change management. My expertise includes project management and leading technical services and customer service teams providing hardware/software support to key clients. I have a reputation as a creative problem solver and articulate communicator able to break down complex issues to all levels of technical aptitude. Specialties: Technical and Customer Service/Service Management ServiceNow Process Design and Analysis, Requirements Analysis Change Management Facilitation Project Management Metrics Design/Trend Analysis Logistics Analysis and Processing SAP SM/ MM/ IM/ SD Functionality SAP Training Development
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