Wendy D.

Background

About Wendy D.

I’m a strategic and client-focused leader with more than a decade of experience elevating client experience, advocacy, and compliance programs within dynamic, high-growth environments. I’m passionate about transforming client insights into business outcomes building stronger relationships, smarter programs, and measurable success stories. At ADP, I’ve led large-scale client advocacy and experience initiatives that expanded engagement by over 27%, created direct lines between clients and product innovation, and produced new revenue through national thought leadership events. I’m recognized for building cross-functional alignment across product, marketing, and service teams to deliver scalable improvements in satisfaction, retention, and growth. As a published author and national speaker on the Affordable Care Act (ACA), I enjoy connecting strategy with impact helping organizations strengthen their brand through meaningful client connections, data-driven decisions, and authentic advocacy. Core Strengths: Client Experience Strategy | Client Advocacy | Cross-Functional Leadership | Program Design | Process Improvement | Executive Communication | Thought Leadership