Zanele Dlamini
Customer Service Manager at Autox
Based in Kempton Park, South Africa
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Seniority
Manager
Department
Customer/Client Service
Location
Kempton Park
Industry
Consumer Goods
Company size
348
Contact information
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z•••••••@auto-x.co.za
Phone
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Background
About Zanele Dlamini
I am passionate about operations and customer service excellence. I hold an Advanced Diploma in Business management from Mancosa and a Marketing certificate from UCT. I am the Head of the Customer Interaction Centre, and I am a driven individual with over 15 years of sales experience in the industrial automation sector. I oversee a local team of 8 that includes the technical support team, digital care support team, sales team, credit management and team leaders. I am involved in the strategic, operational and people management of the department, involving the creation and implementation of the companies’ strategies, programs, systems, and processes. I am responsible for the management of all resources to ensure professional and efficient CIC operations.
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