Call Center Training Solutions

Call Center Training Solutions has been helping call centers thrive since 1994 with powerful, customized skills training. Whatever type of center(s) you operate, we can help you transform your results- Telephone Sales (Inbound and Outbound) and Appointment Setting - Proactive Customer Service Skills - Floor Management and Coaching skills for your Supervisors and Team Managers Full Customization: We rebuild our core sales and/or service skills to your specific telephone dialogues. Rapid Response: We can deliver our first course at your site in as little as two weeks. Long-Term Sustainability: No more training that fails because no one followed up. With our Call Center Floor Management program, we create a long-term sustainability plan. Your leaders will engage in a Daily Floor-Coaching Hour (the "Power Hour")- see a quick video about the Daily Power Hour here at Happier More Motivated Agents: When agents have better skill sets and stronger more positive leaders coaching them, everyone has more accountability and more fun. Performance increases. Agents almost always thrive - and employee attrition usually decreases. Free Demo: Contact us today to discuss your business and training goals. If you feel our courses are a match for your needs, we can schedule a complimentary, webinar-based demo so your leaders and agents can experience our training directly.