Bret Collins
Vice President Contact Center Optimization at Call Center Training Solutions
Based in Kansas City, United States
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Seniority
Other
Department
Other
Location
Kansas City
Industry
Professional Training and Coaching
Company size
4
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b•••••••@callcentertrainingsolutions.com
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Background
About Bret Collins
Experienced operations executive with a demonstrated record of exceeding operational objectives, turning around underperforming units, and driving increased revenues. Dynamic, results-oriented leader experienced in leading multi site customer service, sales and technical support operations. Excel in leading people, leading change, and building relationships. Champion a strong focus on customer satisfaction and loyalty. Well-developed employee relations strategy that increases engagement and accountability leading to exceptional performance and higher than industry retention rates. Skilled in developing leaders, managing cross functional teams, improving business results and reducing operational costs. Specialties: • Multi-Center P&L / Expense Control • Turnarounds / Change Management • Site Selection / Real Estate • Global and Domestic Outsourcing • Recruiting / Hiring / Training / Retention • Contract Negotiations • Outsourced Call Center management
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