Isha Seth

Background

About Isha Seth

I am a Customer Success professional with over 15 years experience in supporting and growing successful partnerships across North America. I have consistently driven business growth and customer success through strategic planning, insights-driven strategies, and collaborative approaches. My track record of success includes (but not limited to): • Increasing user registration by 104% by applying creative and effective strategies during onboarding • Increasing usage/engagement by 43% with creative implementation strategies • Designing and delivering tailored curriculum to support internal Professional Development, resulting in a 10% increase in employee utilization of new skills • Maintaining a 90% retention rate (exceeding goal of 85%) My areas of expertise and skills include (but not limited to): • Relationship Management and Development • Leadership • Business Development • Lead Generation • Sales • Educational Technology • Creative Problem-Solving • Storytelling • User Engagement • Presentations/Workshops • Onboarding and Implementation • Process Development and Improvement • Strategic Account Development • Industry and Trends Analysis • Team Leadership and Collaboration • Professional Development • Communication and Negotiation • Problem-Solving • Strategic Planning and Execution • Customer Analysis and Insights • Project Management Technology/software I have experience with: •Salesforce •Looker •PowerBI •PSA •Trello •HubSpot •Gainsight •Zendesk •Microsoft Office •Hootsuite •Gainsight •Slack •Confluence •Google Workspace I am passionate about learning and personal/professional growth. I am an active community member and believe that as a community we can be our best by lifting up those around us. Please reach out if you have any questions.