Naomi Caesar

Background

About Naomi Caesar

ABOUT ME: Hi, I'm Naomi. I’ve been described as driven, personable and customer-focused, I use data analysis to drive decision making, and have successfully increased KPIs by 20.69% by demonstrating value while making informed recommendations to improve usage and results. I use initiative to drive maximum value and excel at building meaningful long-term relationships with customers and stakeholders. I'm solution-orientated, and someone who’s driven by a desire to empower job seekers living with disabilities to maximize their potential and lead fulfilling lives. With 12+ years of experience in customer-facing roles, including supporting clients and employers throughout the Employment Ontario Employment Services Transformation, I have the ability to adapt to change and address underlying barriers while exceeding KPIs and delivering high-quality services. SKILLS: Program Development: Developed group-based and individual employment program curriculum, focusing on job readiness skills and building self-awareness. Led program evaluation and design projects, assessing client engagement through conducting research and analyzing data. Spearheaded a Pre-Employment Gift Wrapping Program, including creating program curriculum and facilitating workshop sessions, resulting in clients increasing job readiness skills by 60% Project Management: Led program design and evaluation projects to analyze and assess program performance; led team in addressing gaps by using data-driven decisions to develop new workshop curriculum, resulting in a 40% increase in client engagement and satisfaction Customer Engagement: Exceeded yearly individual sale targets by 7.6% and consistently maintained KPIs above the store average by 4.43% through leveraging my in-depth knowledge of the products, recommending solutions and continuously building the adoption and engagement of both products and services to increase retention and expansion, resulting in customer loyalty. Facilitation & Program Development: Developed group based and individual employment program curriculum, focusing on job readiness skills and building self-awareness. Led program evaluation and design projects, assessing client engagement through conducting research and analyzing data, resulting in a 40% increase in clients’ job readiness, workshop engagement, and client satisfaction.