Rik Johnson
Head of Ai Acceleration at Versa Agency
Based in Melbourne, Australia
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Seniority
Director
Department
Other
Location
Melbourne
Industry
IT Services and IT Consulting
Company size
22
Contact information
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r•••••••@versa.agency
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Background
About Rik Johnson
I am a people leader and CX professional, and a digital transformation specialist. I've spent over 20 years working across all facets of call centre and CX operations, and the last few years focussing specifically on the strategy and implementation of conversational AI projects in the context of customer service. In a space that moves as fast as AI, knuckling down to really understand how to activate its potential value has been enlightening.I am a staunch advocate for both automation and humans in the world of CX. Knowing where each excels, how to make them work in harmony, and how to bring people on board with the change are some of my key strengths. Ultimately, helping the people around me do the best work they can, and solving gnarly problems, are the things that fuel me. to make humans better at being human. I am a people leader and CX professional, and a digital transformation specialist.
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